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CUSTOMER SERVICE

Delivery

Orders of in-stock items are typically shipped within 2-3 business days from receipt of your order. You will receive a confirmation email from us, as well as an email if items are on back order or are out of stock.  UPS typically takes 3-4 days for delivery depending on your specific location. For details please feel free to contact us at 212-355-3919 or info@karinanyc.com.  We are unable to ship to P.O. Boxes, A.P.O. or F.P.O addresses.

Privacy & Security

At KarinaNYC, we respect your privacy and we are committed to protecting it. In order to process and ship your order, we collect personally identifiable information that you enter when you visit our site. In order to provide a better shopping experience, we may also automatically collect and record information including your IP address, cookie information the page(s) you visited, and how you were referred to our site. We may collect other information from time to time. We will not sell your personally identifiable information to anyone. Please read our Privacy Policy HERE

Your payment and personal information is always safe. We do not store your credit card information and we use Secure Sockets Layer (SSL) software to protect your information in transit, as is the industry standard for secure commerce transactions. SSL encrypts all of your personal information in transit, including credit card number, name, and address, so that it cannot be read over the Internet.

Returns & Replacements

We know that you will love the products we provide, your order, but if for any reason you are not completely satisfied we are happy to offer a refund on all goods returned to us within 14 days of purchase provided they are in their original packaging, unopened and unused condition. Please contact us at 212-355-3919 or at info@karinanyc.com.

Updating Account Information

You can access, correct and update certain personal information that you have provided to us by logging in, and then clicking "My Account" at the top of this Web Site. You can then see and change your information by clicking “Account Information” on the left side of the “My Account” screen.